Terms & Conditions

Home Terms & Conditions

Effective Date: 25-September-2024

Introduction

Welcome to Service Nexus, operated by Tarakeshwar Rao, based in Hyderabad. By using our platform, available at www.theservicenexus.com, you agree to these terms and conditions. We provide digital products like e-books and also gather information from users to offer offline and online training programs. All transactions, including payment for these services, are processed through our website.

Article 1: Definitions

In these terms and conditions, the following definitions apply:

  1. Service Provider: Refers to Tarakeshwar Rao, the owner and operator of Service Nexus, responsible for offering services as outlined on the website.
  2. User/Customer: Refers to any individual who visits Service Nexus or purchases services from the website.
  3. Agreement: Refers to the contract formed between the Service Provider and the User when purchasing any product or service.
  4. Website: Refers to www.theservicenexus.com, the platform where the services and products are offered.
  5. Privacy Policy: Refers to the rules and guidelines regarding the collection and usage of personal information by the Service Provider.

Article 2: Application of Terms

  1. These terms exclusively govern all interactions and legal relationships between the Service Provider and the User unless otherwise mutually agreed upon in writing.
  2. Should any provision within these terms be deemed invalid or unenforceable, the remaining provisions shall continue to apply in full force.

Article 3: Contract Formation

  1. An agreement is established once a User purchases an e-book or registers for a training program (online or offline) via the website.

Article 4: Services

  1. The services offered include the sale of e-books and advertising of training programs. These training programs may be hosted online or offline, with all relevant payments processed through the website.
  2. All services are provided for informational and educational purposes. The insights gained from these services are non-binding, and no specific results or outcomes are guaranteed.
  3. Any additional conditions for specific services will be clearly outlined on the website before the User enters into an agreement.

Article 5: User Conduct

  1. Users must refrain from any unlawful, inappropriate, or harmful behavior, including but not limited to:

    • Making threats or using offensive language.
    • Uploading or sharing illegal content (text, images, audio, etc.).
    • Selling website information to third parties.
    • Infringing upon copyrights of the content provided on the website.
    • Engaging in any racist, discriminatory, or offensive actions.
    • Sharing login credentials with unauthorized persons.

  2. The Service Provider reserves the right to monitor user behavior to ensure compliance with these terms.

Article 6: Data Protection

  1. The Privacy Policy of Service Nexus outlines how personal data is processed. We adhere to legal standards for protecting user privacy and comply with applicable data protection regulations.

Article 7: Limitation of Liability

  1. The Service Provider's liability for any damage arising from or in relation to services rendered is limited to refunding any payments made for unfulfilled services. Refund claims for completed services will not be entertained as per Article 4.2.

Article 8: Account Termination or Blocking

  1. The Service Provider reserves the right to terminate or block user accounts if there is a violation of Articles 5 or 6.
  2. Any breach of Article 5 may result in an immediate suspension or deletion of the account without prior notice. The Service Provider will inform the user of the action taken and the reason for it.

Article 9: Payments

  1. All payments for services must be made via the payment systems available on the website.
  2. User payment information is only used for the purposes of processing payments for e-books or training programs.
  3. Purchased training sessions are non-transferable and non-exchangeable.
  4. Training bookings are valid for up to two years after the date of purchase, after which they expire.

Article 10: Refund Policy

  1. Users may reschedule a training session without additional costs if canceled at least 24 hours before the scheduled time. Cancellations made later than 24 hours prior are not eligible for rescheduling or refunds.
  2. No refunds will be issued for cancellations made less than 24 hours before the session. Missed sessions without prior cancellation are non-refundable.
  3. If the User has an exceptional reason for missing a session and fails to cancel on time, they may contact the Service Provider through the website. If the reason is deemed valid, a code will be issued to allow a new booking free of charge.
  4. Refunds for services already performed are not possible, even if the User is dissatisfied with the service.

Article 11: Force Majeure

  1. Force majeure refers to any circumstance outside the Service Provider's control, which may prevent or hinder the fulfillment of the agreement. This includes, but is not limited to, technical issues such as data loss, server failures, or cyber-attacks. In the event of force majeure, the execution of the agreement may be suspended or terminated.

Article 12: Account Usage

  1. Users are responsible for maintaining the confidentiality of their login credentials and account information.
  2. The User is liable for any unauthorized use of their account by third parties.
  3. If a User suspects their account has been accessed without permission, they must notify the Service Provider immediately.
  4. The Service Provider is not liable for any damage incurred due to unauthorized access to user accounts.

Article 13: Maintenance and Downtime

  1. The Service Provider strives to ensure smooth operation of the services but cannot guarantee uninterrupted availability.
  2. Maintenance work may be carried out at any time, potentially causing temporary service unavailability. The Service Provider will attempt to minimize disruptions and notify users in advance when possible.
  3. In case of urgent or unforeseen maintenance, no prior notice may be provided. The Service Provider is not liable for any resulting damages or inconvenience.

Article 14: Final Provisions

  1. The Service Provider reserves the right to amend these terms and conditions. Users will be notified of any changes in advance, and continued use of the website after the changes take effect constitutes acceptance of the new terms.
  2. These terms and conditions are governed by the laws of India.
  3. Any disputes arising between the Service Provider and the User will be submitted to the competent court as chosen by the Service Provider. Efforts will be made to resolve disputes amicably before involving legal action.